CVE-2021-21435 : Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Published 2021-02-08 11:15:14

Updated 2021-02-09 20:33:54

Source OTRS AG

View at NVD, CVE.org

Vulnerability category: Information leak

Exploit prediction scoring system (EPSS) score for CVE-2021-21435

EPSS FAQ

0.16%

Probability of exploitation activity in the next 30 days EPSS Score History

~ 52 %

Percentile, the proportion of vulnerabilities that are scored at or less

CVSS scores for CVE-2021-21435

Base Score	Base Severity	CVSS Vector	Exploitability Score	Impact Score	Score Source
4.3	MEDIUM	AV:N/AC:M/Au:N/C:P/I:N/A:N	8.6	2.9	NIST
Access Vector: Network Access Complexity: Medium Authentication: None Confidentiality Impact: Partial Integrity Impact: None Availability Impact: None
6.5	MEDIUM	CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N	2.8	3.6	NIST
Attack Vector: Network Attack Complexity: Low Privileges Required: None User Interaction: Required Scope: Unchanged Confidentiality: High Integrity: None Availability: None
5.7	MEDIUM	CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N	2.1	3.6	OTRS AG
Attack Vector: Network Attack Complexity: Low Privileges Required: Low User Interaction: Required Scope: Unchanged Confidentiality: High Integrity: None Availability: None

CWE ids for CVE-2021-21435

CWE-200 Exposure of Sensitive Information to an Unauthorized Actor

The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

Assigned by:

nvd@nist.gov (Primary)
security@otrs.com (Secondary)

Products affected by CVE-2021-21435

Otrs » Otrs
Versions from including (>=) 8.0.0 and up to, including, (<=) 8.0.10
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
Matching versions
Otrs » Otrs
Versions from including (>=) 7.0.0 and up to, including, (<=) 7.0.23
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
Matching versions
Otrs » Otrs » Community Edition
Versions from including (>=) 6.0.0 and up to, including, (<=) 6.0.30
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
Matching versions

Vulnerability Details : CVE-2021-21435

Exploit prediction scoring system (EPSS) score for CVE-2021-21435

CVSS scores for CVE-2021-21435

CWE ids for CVE-2021-21435

References for CVE-2021-21435

Products affected by CVE-2021-21435