Vulnerability Details : CVE-2020-2500

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
Published 2020-07-01 16:15:13
Updated 2020-07-10 19:55:46
Source QNAP Systems, Inc.
View at NVD,   CVE.org
Vulnerability category: BypassGain privilege

Exploit prediction scoring system (EPSS) score for CVE-2020-2500

EPSS FAQ
0.08%
Probability of exploitation activity in the next 30 days EPSS Score History
~ 33 %
Percentile, the proportion of vulnerabilities that are scored at or less

CVSS scores for CVE-2020-2500

Base Score Base Severity CVSS Vector Exploitability Score Impact Score Score Source First Seen
6.4
 MEDIUM AV:N/AC:L/Au:N/C:P/I:P/A:N
10.0
4.9
 NIST
6.5
 MEDIUM CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
3.9
2.5
 NIST
9.8
 CRITICAL CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
3.9
5.9
 QNAP Systems, Inc.

CWE ids for CVE-2020-2500

  • The product does not restrict or incorrectly restricts access to a resource from an unauthorized actor.
    Assigned by: security@qnapsecurity.com.tw (Secondary)
  • The use of a hard-coded cryptographic key significantly increases the possibility that encrypted data may be recovered.
    Assigned by: security@qnapsecurity.com.tw (Secondary)
  • The product contains hard-coded credentials, such as a password or cryptographic key.
    Assigned by:
    • nvd@nist.gov (Primary)
    • security@qnapsecurity.com.tw (Secondary)

References for CVE-2020-2500

Products affected by CVE-2020-2500

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