Vulnerability Details : CVE-2020-1777
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
Vulnerability category: Information leak
Products affected by CVE-2020-1777
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
Exploit prediction scoring system (EPSS) score for CVE-2020-1777
0.08%
Probability of exploitation activity in the next 30 days
EPSS Score History
~ 35 %
Percentile, the proportion of vulnerabilities that are scored at or less
CVSS scores for CVE-2020-1777
| Base Score | Base Severity | CVSS Vector | Exploitability Score | Impact Score | Score Source | First Seen |
|---|---|---|---|---|---|---|
|
5.0
|
MEDIUM | AV:N/AC:L/Au:N/C:P/I:N/A:N |
10.0
|
2.9
|
NIST | |
|
5.3
|
MEDIUM | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N |
3.9
|
1.4
|
NIST | |
|
4.3
|
MEDIUM | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N |
2.8
|
1.4
|
OTRS AG |
CWE ids for CVE-2020-1777
-
The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.Assigned by:
- nvd@nist.gov (Primary)
- security@otrs.com (Secondary)
References for CVE-2020-1777
-
https://otrs.com/release-notes/otrs-security-advisory-2020-15/
OTRS Security Advisory 2020-15 | OTRSVendor Advisory
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