Vulnerability Details : CVE-2020-1767
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Products affected by CVE-2020-1767
Exploit prediction scoring system (EPSS) score for CVE-2020-1767
0.08%
Probability of exploitation activity in the next 30 days
EPSS Score History
~ 37 %
Percentile, the proportion of vulnerabilities that are scored at or less
CVSS scores for CVE-2020-1767
| Base Score | Base Severity | CVSS Vector | Exploitability Score | Impact Score | Score Source | First Seen |
|---|---|---|---|---|---|---|
|
3.5
|
LOW | AV:N/AC:M/Au:S/C:N/I:P/A:N |
6.8
|
2.9
|
NIST | |
|
4.3
|
MEDIUM | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N |
2.8
|
1.4
|
NIST | |
|
3.5
|
LOW | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N |
2.1
|
1.4
|
OTRS AG |
References for CVE-2020-1767
-
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
[SECURITY] [DLA 2079-1] otrs2 security updateMailing List;Third Party Advisory
-
https://otrs.com/release-notes/otrs-security-advisory-2020-03/
OTRS Security Advisory 2020-03 | OTRSRelease Notes;Vendor Advisory
-
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
[SECURITY] [DLA 3551-1] otrs2 security update
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