Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Published 2020-01-10 15:15:12
Updated 2023-08-31 03:15:11
Source OTRS AG
View at NVD,   CVE.org

Exploit prediction scoring system (EPSS) score for CVE-2020-1767

0.09%
Probability of exploitation activity in the next 30 days EPSS Score History
~ 37 %
Percentile, the proportion of vulnerabilities that are scored at or less

CVSS scores for CVE-2020-1767

Base Score Base Severity CVSS Vector Exploitability Score Impact Score Score Source First Seen
3.5
LOW AV:N/AC:M/Au:S/C:N/I:P/A:N
6.8
2.9
NIST
4.3
MEDIUM CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
2.8
1.4
NIST
3.5
LOW CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
2.1
1.4
OTRS AG

References for CVE-2020-1767

Products affected by CVE-2020-1767

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