An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
Published 2019-05-22 00:29:02
Updated 2023-01-20 16:12:04
Source MITRE
View at NVD,   CVE.org

Exploit prediction scoring system (EPSS) score for CVE-2019-9892

0.22%
Probability of exploitation activity in the next 30 days EPSS Score History
~ 60 %
Percentile, the proportion of vulnerabilities that are scored at or less

CVSS scores for CVE-2019-9892

Base Score Base Severity CVSS Vector Exploitability Score Impact Score Score Source First Seen
4.0
MEDIUM AV:N/AC:L/Au:S/C:P/I:N/A:N
8.0
2.9
NIST
6.5
MEDIUM CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
2.8
3.6
NIST

CWE ids for CVE-2019-9892

  • The product does not properly neutralize special elements that are used in XML, allowing attackers to modify the syntax, content, or commands of the XML before it is processed by an end system.
    Assigned by: nvd@nist.gov (Primary)

References for CVE-2019-9892

Products affected by CVE-2019-9892

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