Vulnerability Details : CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Vulnerability category: Information leak
Products affected by CVE-2017-16854
- cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*
- cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
- cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
Exploit prediction scoring system (EPSS) score for CVE-2017-16854
0.32%
Probability of exploitation activity in the next 30 days
EPSS Score History
~ 52 %
Percentile, the proportion of vulnerabilities that are scored at or less
CVSS scores for CVE-2017-16854
| Base Score | Base Severity | CVSS Vector | Exploitability Score | Impact Score | Score Source | First Seen |
|---|---|---|---|---|---|---|
|
4.0
|
MEDIUM | AV:N/AC:L/Au:S/C:P/I:N/A:N |
8.0
|
2.9
|
NIST | |
|
6.5
|
MEDIUM | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N |
2.8
|
3.6
|
NIST |
CWE ids for CVE-2017-16854
-
The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.Assigned by: nvd@nist.gov (Primary)
References for CVE-2017-16854
-
https://www.debian.org/security/2017/dsa-4066
Debian -- Security Information -- DSA-4066-1 otrs2Third Party Advisory
-
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
[SECURITY] [DLA 1212-1] otrs2 security updateMailing List;Third Party Advisory
-
https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/
404 Page | OTRSBroken Link
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