Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.
Published 2021-08-09 19:15:07
Updated 2021-08-17 15:32:25
Source MITRE
View at NVD,   CVE.org
Vulnerability category: Sql Injection

Products affected by CVE-2013-4717

  • Otrs » Otrs
    Versions from including (>=) 3.1.0 and up to, including, (<=) 3.1.17
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
  • Otrs » Otrs
    Versions from including (>=) 3.2.0 and up to, including, (<=) 3.2.8
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
  • Otrs » Otrs
    Versions from including (>=) 3.0.0 and up to, including, (<=) 3.0.21
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
  • Otrs » Otrs Itsm
    Versions from including (>=) 3.2.0 and up to, including, (<=) 3.2.6
    cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*
  • Otrs » Otrs Itsm
    Versions from including (>=) 3.0.0 and up to, including, (<=) 3.0.8
    cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*
  • Otrs » Otrs Itsm
    Versions from including (>=) 3.1.0 and up to, including, (<=) 3.1.9
    cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*

Exploit prediction scoring system (EPSS) score for CVE-2013-4717

0.11%
Probability of exploitation activity in the next 30 days EPSS Score History
~ 43 %
Percentile, the proportion of vulnerabilities that are scored at or less

CVSS scores for CVE-2013-4717

Base Score Base Severity CVSS Vector Exploitability Score Impact Score Score Source First Seen
6.5
MEDIUM AV:N/AC:L/Au:S/C:P/I:P/A:P
8.0
6.4
NIST
8.8
HIGH CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
2.8
5.9
NIST

CWE ids for CVE-2013-4717

  • The product constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component. Without sufficient removal or quoting of SQL syntax in user-controllable inputs, the generated SQL query can cause those inputs to be interpreted as SQL instead of ordinary user data.
    Assigned by: nvd@nist.gov (Primary)
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