Vulnerability Details : CVE-2013-3551
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Vulnerability category: Information leak
Exploit prediction scoring system (EPSS) score for CVE-2013-3551
Probability of exploitation activity in the next 30 days: 0.13%
Percentile, the proportion of vulnerabilities that are scored at or less: ~ 48 % EPSS Score History EPSS FAQ
CVSS scores for CVE-2013-3551
| Base Score | Base Severity | CVSS Vector | Exploitability Score | Impact Score | Score Source |
|---|---|---|---|---|---|
|
4.0
|
MEDIUM | AV:N/AC:L/Au:S/C:P/I:N/A:N |
8.0
|
2.9
|
NIST |
|
6.5
|
MEDIUM | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N |
2.8
|
3.6
|
NIST |
CWE ids for CVE-2013-3551
-
The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.Assigned by: nvd@nist.gov (Primary)
References for CVE-2013-3551
-
http://advisories.mageia.org/MGASA-2013-0196.html
Mageia Advisory: MGASA-2013-0196 - Updated otrs package fixes security vulnerabilitiesThird Party Advisory
-
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551
471096 – (CVE-2013-3551) <www-apps/otrs-3.2.7: Ticket Split Mechanism Vulnerability (CVE-2013-3551)Issue Tracking;Third Party Advisory
Products affected by CVE-2013-3551
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*